"Presenting one face to our customers"?
Eastman Kodak Company's Document Products & Services (DPS)--which comprises high-speed document scanners, microfilm and service and support"?and the Business Process Services operations will become part of the company's Graphic Communications Group (GCG) as of January 2005, the company reports. DPS currently services Kodak scanning equipment and provides service and support for third-party hardware.
In addition, the GCG will integrate the service functions of its subsidiaries"?Encad, Kodak Versamark, and NexPress Solutions"?and those of the company's Commercial Imaging Group Document Products operation into a single service operation that will do business under the Kodak name.
"This is a major step in delivering on our commitment of presenting one face to our customers," says James Langley, GCG president and senior vice president. "With one call, customers will have access to seamless service and support for all products within Graphic Communications." (Eastman Kodak: www.kodak.com)