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The Training Track

(September 2012) posted on Thu Aug 30, 2012

Hit the classroom – real or virtual – to learn new skills and refine existing practices.

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EFI: With an EFI Vutek printer purchase, customers receive two free training seats, valid for one year from the printer installation date. The training seats can be applied toward classroom training at the EFI Inkjet Solutions training facility in Meredith, New Hampshire, or hands-on training at the customer facility. Training courses provide detailed, hands-on exploration of topics including: Basic Operator Certification and RIP, Advanced Maintenance and Advanced RIP, and ICC Profile Creation. For North American customers (as well as those in the UK, Belgium, the Netherlands, Luxemburg, and Germany), EFI Fiery XF Color and Workflow Support Services also are available; under this program, a Fiery expert travels to the customer site “to execute money- and time-saving installation and implementation services that help customers quickly produce quality prints, while reducing downtime and waste.”

HP:“Part of providing a best-in-class customer service is ensuring a smooth installation and ramp-up process. HP has designed a comprehensive training curriculum that provides our customers with the knowledge and skills necessary to utilize the full capabilities of the HP Designjet and Scitex printers and presses.” The raining programs emphasize hands-on practice to reinforce critical skills. Training is provided at the moment of installation and, for big presses like the HP Scitex FB7600 Industrial Press, there’s an extended timeframe where both onsite and remote support are available. Additionally, HP offers customers an extended operator training at the HP Graphic Arts Experience Center in Atlanta for some printers. These sessions, which last three to five days, cover topics such as: media handling and color optimization, getting the most use out of your printer with HP accessories, maintenance procedures for optimal performance, and how to engage with HP support.

Roland:To make sure customers are up and running with their machines, Roland partners with authorized dealers who are the front line for providing on-site machine setup and training. To develop their expertise, Roland authorized dealers are required to attend periodic training sessions on each digital printing platform they sell; they are also dedicated to specific regions so they can focus their attention on local customers. The first steps in the process are the delivery and assembly of the printer; during this session, the Roland dealer also teaches basic maintenance procedures and installs and instructs on VersaWorks RIP software. Training is provided on the key functions of the printer and control panel menu. Once the machine is installed, Roland customers have access to a variety of resources through Roland Academy, including hands-on workshops and free online webinars, training videos, support documents, and tips-and-tricks articles. Registered Roland owners receive unlimited access to all Roland Academy webinars, as well as on-demand access to a comprehensive archive of previously recorded sessions .

Seiko:Training for new ColorPainter owners is performed by local resellers. Each reseller has trained ColorPainter Technicians on hand when needed. New owners receive a one-day training session with a certified technician. The training session includes installation, calibration, and setup of the printer, using the customers most used substrates. The new owner also receives an overview of color management, media profiles, troubleshooting tips, and installation of RIP software. Each setup is customized for the needs of the new owner. And once the printer is installed, the owner can contact their local ColorPainter Dealer for support or Seiko Instruments USA directly.